Our managed IT support covers remote and on-site support, 24/7 monitoring and management, proactive patch management, cyber security, firewall management, backup and recovery, software and hardware support, and quarterly reviews – all for a fixed monthly cost with no hidden charges.

Our average call waiting time is under 15 seconds. 91% of issues are resolved the same day they are raised, and 98% of tickets are closed within our agreed SLA. For on-site visits across Manchester and surrounding areas, we aim to be with you the same day for urgent issues.

Yes. On-site visits are fully included in our managed support packages at no extra cost. Our engineers cover Manchester and all surrounding areas in Greater Manchester.

We price on a fixed monthly per-user or per-device basis with no surprise bills or call-out charges. The cost depends on the number of users, devices and services included. Contact us for a tailored quote for your Manchester business.

A Managed Service Provider is an IT company that takes full responsibility for managing and maintaining your technology infrastructure under a fixed monthly contract. Rather than calling a technician when something breaks and paying per visit, an MSP like Blowfish Technology monitors your systems proactively, handles issues before they become problems, and provides unlimited support as part of the package.

Yes, and we deal with this situation more often than you might expect. If your current provider has ceased trading, we can take over your IT support quickly – usually within 48 to 72 hours. We will conduct an immediate assessment of your systems, establish monitoring and helpdesk access, and get you covered without delay. Call us on 01695 351778.

Yes. Outsourced IT support – or managed IT support – is exactly what we do. Rather than employing an internal IT manager (typically £40,000 to £50,000 per year in the North West, before on-costs) you get a full team of engineers, a helpdesk, proactive monitoring and strategic IT guidance for a fixed monthly fee that works out significantly cheaper.

A qualified Blowfish Technology technician based in the North West – not an overseas call centre, not an automated system. Our helpdesk is staffed by engineers who know your systems and your business. Average call waiting time is under 15 seconds.

We will dispatch an engineer to your Manchester site. On-site visits are fully included in your monthly package at no extra cost. For urgent issues we aim to be on-site the same day.

For remote support and helpdesk, physical proximity matters less than you might think – most issues are resolved remotely in minutes. For on-site visits, having a local North West team like Blowfish Technology means faster response times and engineers who understand the local business community. We are based in Ormskirk and Liverpool with engineers deployed across the whole of the North West.

Yes. We work with a wide range of Manchester businesses including professional services, technology and financial firms. We understand the software platforms, compliance frameworks and operational requirements specific to these sectors. See our sectors page for more detail on how we support different industries.

Most businesses are fully onboarded within two to four weeks. We manage the entire transition process including knowledge transfer from your existing provider, system documentation, monitoring setup and user onboarding. We work around your schedule to minimise any disruption to your Manchester business.